Product selection
Compare array types, frequencies, depth ranges, and applications before choosing a configuration.
Compare probes →
Support
Practical help, from selection onward.
Whether you are comparing probes, preparing a mobile device, planning a PACS workflow, or requesting documentation, start here and we’ll route your question to the right specialist.
Support pathways
What can we help you with?
Include your country, probe model, mobile device, operating-system version, and a concise description of the question whenever possible.
Setup and compatibility
Confirm the current supported phone or tablet, operating system, application version, and initial connection steps.
Ask about compatibility →Connectivity and IT
Plan supported file export, DICOM, PACS, and EMR workflows with your clinical and IT teams.
Discuss connectivity →Documentation and service
Request the locally applicable user documentation, cleaning guidance, regulatory information, or service assistance.
Request support →Before first use
Prepare the workflow, not only the probe.
A careful setup helps align the device, software, network, documentation, and clinical governance before the first patient examination.
- 01Confirm the supplied configuration
Check the model, accessories, locally approved documentation, and intended applications against the order.
- 02Verify the mobile device
Confirm the phone or tablet model, operating system, available storage, and supported application version.
- 03Plan connectivity
Coordinate Wi-Fi, DICOM destination, PACS, EMR, and information-security requirements with local IT where applicable.
- 04Complete local onboarding
Follow the approved instructions for setup, cleaning, disinfection, storage, charging, and trained clinical use.
Common questions
Answers before you get in touch.
Product details vary by configuration and destination market. A specialist can confirm the exact documentation for your probe and location.
Which phones and tablets are compatible?
Compatibility depends on the probe model, application version, operating system, mobile-device hardware, and market. Send us the exact device model and OS version so we can check the current compatibility information.
Can studies connect to PACS or the electronic medical record?
Supported configurations can produce model-dependent image, clip, and DICOM files and can connect through configured PACS and EMR workflows. Successful integration depends on the application, software version, network, destination system, interfaces, IT policy, and local availability.
Which imaging modes are available?
Compatible X9 configurations support B, B/M, Color, Power Doppler, and Pulsed-Wave modes. Available modes, presets, measurements, and export functions depend on the selected probe, software version, and local approval.
How should the probe be cleaned and disinfected?
Use only the methods, agents, contact times, and handling steps listed in the locally applicable instructions for use. Contact support for the documentation supplied with your exact model; do not rely on generic cleaning advice.
What should I provide when requesting technical help?
Include your name, organization, country, probe model, serial identifier, mobile-device model, operating-system and application versions, and a description of what occurred. Do not send patient information through the website form.
Is every model available in every country?
No. Quotation, shipment, approved intended use, software features, documentation, and sale are subject to local regulatory requirements and product availability. We confirm these details during consultation.
Built around your practice
Choose the right configuration with confidence.
Tell us about your clinical setting, priority applications, country, and preferred mobile device. We’ll help you identify the most relevant probe configuration and confirm local availability.
Talk to a specialist